Privacy Policy

We use information to operate, protect, and improve Liminal services.

Last updated: August 1, 2026

Overview

This Privacy Policy explains how Liminal collects, uses, stores, and shares information when you use our websites, applications, AI tools, widgets, APIs, events, communications, and related services.

By using Liminal, you acknowledge that your information may be processed as described here. If you use Liminal on behalf of an organization, you are responsible for making sure your use complies with your own privacy obligations.

Information we collect

  • Account details such as name, email, company, login information, and role.
  • Content you submit, including prompts, chats, files, websites, forms, messages, and support requests.
  • Usage data such as pages visited, actions taken, device data, logs, approximate location, language, and timezone.
  • Payment, billing, and transaction records when paid services are used.
  • Information from integrations you connect or authorize, such as email, calendar, cloud, or messaging tools.

How we use information

  • Provide, secure, maintain, and improve Liminal services.
  • Create accounts, authenticate users, issue API keys, manage workspaces, and support collaboration.
  • Operate AI features, generate responses, analyze websites, summarize content, and personalize service behavior.
  • Send service notices, event reminders, product updates, support responses, and administrative messages.
  • Detect abuse, prevent fraud, enforce terms, troubleshoot issues, and protect users and systems.
  • Measure performance, improve reliability, understand usage, and develop new features.
  • Comply with legal obligations and respond to lawful requests.

AI processing

Liminal services may process prompts, chats, files, website content, and connected integration data through AI systems and service providers so the requested features can work. Outputs may be incomplete, inaccurate, or unsuitable for some uses.

Do not submit sensitive personal data, confidential business data, health information, financial account data, or regulated information unless you have permission and the applicable service is configured for that use.

Cookies and tracking

We may use cookies, local storage, logs, analytics, pixels, and similar technologies to keep users signed in, remember preferences, measure engagement, improve services, and understand whether communications are opened or acted upon.

Browser settings may allow you to block some technologies, but parts of the service may not work correctly without them.

How we share information

  • With service providers that help us host, secure, deliver, analyze, email, process payments, or operate the services.
  • With integrations, platforms, or third-party tools you connect, request, or authorize.
  • With administrators or authorized users in your organization or workspace.
  • When required by law, legal process, security needs, or to protect rights, users, systems, and property.
  • In connection with a merger, acquisition, financing, reorganization, or transfer of business assets.

We do not sell personal information in the ordinary sense of exchanging it for money.

Retention and security

We retain information for as long as reasonably needed to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and improve security and reliability.

We use reasonable technical and organizational safeguards, but no internet service can guarantee perfect security. You are responsible for protecting your passwords, API keys, devices, and connected accounts.

Your choices

  • You may request access, correction, export, deletion, or restriction of personal information where applicable law provides those rights.
  • You may unsubscribe from marketing emails, though service and security messages may still be sent.
  • You may disconnect integrations, revoke API keys, or close workspaces where those controls are available.
  • You may contact us if you believe information was submitted without authorization.

Children and international use

Liminal is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review it.

Liminal may process information in the United States and other countries where we or our service providers operate. Privacy laws may differ from those in your location.